I spoke after Prof. Ross Anderson at a conference last year and can confirm he is a class act and very much top of his game which is computer security. This item on his groups blog about getting money back from a bank is well worth a read for anyone with a UK bank account (so that probably means you).
Having taken 2 sets of people to the small claims court about 15 years apart for very different reasons, I can concur with it becoming part of citizenship lessons for teenagers.
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