The customer then started off with "thats rubbish, I have always drunk water from lead pipes, never did me any harm. 1/2 the pipes in Aberystwyth are lead. Its all modern rubbish it needs replacing". While the manager went off shaking his head to check if he had an other lead fitting, the customer said to me by way of justification "When I was a child I used to play in an Asbestos shed. Don't want to spend time replacing a lead pipe that goes under a wall". I made a comment that lead fillings went out of fashion some time ago.
Personally, I would take the branch managers advice and replace the pipe with nice blue plastic, but I guess if you have had lead pipes for long enough then you won't be able to remember what you went into the plumbers merchants for in the 1st place.
Did make me think what a challenge working in public health must be.