Warren and the Cloud

I was sent this by BT this week.

Keep your files safe with new BT Cloud.

     Hello,

What's BT Cloud?
It's a personal online storage space for your files, photos and videos. Which means you get secure access to your stuff online – wherever and whenever you want, on whatever you want so long as you have an internet connection. And with BT Cloud, sharing your digital life is much easier, too.

Your BT Total Broadband Option 1 package comes with 2GB of storage – giving you space to stash 1,000 documents, some films or around 2,000 photos.

✔    You won't lose your files
When you've set up BT Cloud on your computer, smartphone or tablet, it automatically saves a copy of all the files you have selected for backup. So the latest versions are always protected.


✔    Get your digital life anywhere
You can see your files wherever you are, as long as you're online. Get onto your BT Cloud on a computer, or with the BT Cloud app on your tablet or smartphone.


✔    And sharing is easy
With BT Cloud you can share files by email. And post pictures and videos on Facebook and Twitter.


✔    Free up space on your devices
Upload a few files to your BT Cloud and you can free up space on your tablet or smartphone.

How to get BT Cloud
To find out more about BT Cloud, click here. To get onto BT Cloud, all you need to do is log in to My BT.

Thanks for choosing BT.

Warren Buckley
Managing Director, Customer Service


Dear Warren,

Thank you for your insightful email. What wondeful opportunities it will open up for us. I would love to sign up to your service and use the BT Cloud right away.

I am downloading a Java update for the Mac as I type and it will take 3 hours for 66MB to download, though it is currently the slowest time of day. However, our upload speed is 1/2 the download speed, so that is around 10MB an hour.

I have calculated to use all of the 2GB of storage you have offered me would take roughly  200 hours of continual upload, that is 8 of your earth days ! I have a couple of 2gb plus USB sticks I got as free gifts as various events. If I put the various files on the USB stick and pop them in the post to you, could you download the contents onto the BT Cloud for us and then keep the USB stick somewhere safe incase we need the files back. I will enclose some stamps as I would not wish you to be out of pocket.

Your loyal customer

Clive

Useful Web site for Welsh Fibre Broadband Rollout

Mascot for Super Fast Fibre Broadband roll out in Mid-Wales

This site is required reading to set your expectations in line with B.T. and the encumbant power in Cardiff.

Ceredigion left holding Broadband door open : again

This article on the Broadband roll out from the BBC, though there are many others which report the same, suggests that a set of people who should be representing  the people of Ceredigion are not shouting loud enough.

While not every county can be in the 1st phase, it is no surprise that Ceredigion is not in the list of 12.

Anyone want to add a comment which justifies the apparent lack of amount of effort made on Broadband roll out at a national or county level in Ceredigion? Except not.

Able to fight : 1/3 of poorest pupils don't have Internet access at home

The BBC article A third of poorest pupils 'without internet at home' does not discuss why this is the case. These are the reasons I can think of in no particular order

1. There is no money to pay the extra cost of the line rental for ADSL
2. There is no money to pay for a computer
3. The property has no scope for Broadband to be installed
4. The parents don't think it is important, so don't get it installed
5. Some are mis-counted, they have 3/4G instead.
6. Something I have not thought of

There is one other :- parents are unable or unwilling fight the various service providers
and the obstacles they put in the way to get a working service. Maybe they don't have the skills and persitance to overcome waves of hassle that B.T. et al put in their way.

I guess that I might be in the top few % of consumers equipped to deal with the sling shots and arrows that Broadband providers put in the way of getting a viable working service. Even so I sometimes feel it is beyond me to make progress to getting a descent connection, but we still persevere. I can go and research options, I have a good feel when the person on the other end of the line is telling me rubbish [ A mother of a friend of one of the kids mentioned that B.T. had told here that the reason they have poor service was that they were a long way from the exchange - they live less than 2 miles from it and were getting the same speed as us 3 miles further out. At my suggestion they persisted and a fault was found at the exchange and a 10x speed improvement ].

I don't know what the distribution of reasons are, but would be very interested to find out.

I would like to see some of the parties who represent us in Cardiff put forward the policy of fining the encumbant fixed line suppliers if they don't provide at least 2MB to a property in an area [ say by county, if you want to provide services, then you need to provide them to all ]. Lets say the fine is the same as the current line rental, so about 14 pounds per property where 2MB or less is provided [sliding scale open to discussion].

Doubt this will happen with X and Y in place.

Albert Hirschman, Ceredigion Politics and Surrey

The Schumpeter column in The Economist has a very relevant article about Albert Hirshman. Not being an economist myself, I had not heard of the now late Mr. Hirshman before, but reading the article coincided with what I call a Surrey Day.

When Clive has a Surrey Day, he wonders why the **** do I live in Ceredigion, suffer the long and unreliable journeys to get anywhere, sleeping in a car so I can both make a 9am meeting in London and read to the kids when they go to bed the night before. Broadband coverage that is worse than most of the less developed developing world countries, police who are institutionally lazy and arrogant [moving to Surrey would not fix that, I accept], roads which are not gritted and the majority of local politicians who regard anyone who tries to get something fixed or questions a policy as a dangerous irritant who should shut up. All [ yes, I do mean all ] then people I went to school with who went on to University, not one has come back to Aberystwyth and area to live as far as I am aware. Time to stop being the odd one out and making live hard for yourself. Sell up, move to Camberly, live on a nice estate, wash your car on a Saturday morning, play golf and join The Masons.

I do quite quickly remember that I would be miserable as sin living in Surrey. Ceredigion is my home and a place I really care about. I have lots of friends, I like the coast and hills, Myra's job is here, kids go to a good school and its a great place for them to grow up. I can serve the area by being someone who points out issues and possible solutions, if politicians listen and enguage or explain what part of the picture I have missed, they desirve respect. Those [Treferiug Community Council are masters at it] who dismiss and degrade so you go away and don't interfere their their self importance.

and here is where Albert Hirshman comes in.

Mr Hirschman’s most famous book, “Exit, Voice and Loyalty: Responses to Decline in Firms, Organisations and States”, remains as suggestive today as it was when it first appeared in 1970, for managers and policymakers as well as intellectuals. Mr Hirschman argued that people have two different ways of responding to disappointment. They can vote with their feet (exit) or stay put and complain (voice).

Voting with you feet in a political sense may mean disengaging from the political process, not voting, not raising issues with an community council, Local Councilor,  M.P. or A.M., and not being persistent in following up when the desired outcome does not occur 1st time. Its a failure of politics, not the individual.

The Economist claims to engage in a “severe contest” with “an unworthy, timid ignorance obstructing our progress”. Mr Hirschman was an eloquent ally. In “The Rhetoric of Reaction” he wrote that purveyors of “timid ignorance” rely on three types of argument: jeopardy (reforms will cost a lot and endanger previous gains); perversity (reforms will harm the people they are intended to help); and futility (problems are so huge that nothing can be done about them). That certainly describes the current debates about global warming, illegal drugs and countless other topics. With luck, Mr Hirschman’s exit will not silence his voice.

In memory of Albert Hirschman I vow to continue to be a constructivly critical pain in the arse where appropriate.

There are many elements in the overall antidote to the disease of timid ignorance(sometimes not so timid) by our politicians and one small, but significant part of the larger picture to improve in this area are blogs like this from the Ceredigion Counciler Alun Williams.

Could this have been the real Mrs Walther ?

For those who have trained in some form of Rational Problem solving with Kepner Tregoe [if not, then never mind, but please don't solve problems, make decisions, evalute risks on my behalf as probability suggests are not very good at it. Unconcious incompetance and all that], was this inspriation for the real Mrs Walther of the Donut machine?

Taken from the Warren Buffet Berkshire Hathaway shareholders letter 1983 [ A worthwhile read I am finding. Working my way from 1977 to the present day].

Nebraska Furniture Mart

     Last year, in discussing how managers with bright, but 
adrenalin-soaked minds scramble after foolish acquisitions, I 
quoted Pascal: “It has struck me that all the misfortunes of men 
spring from the single cause that they are unable to stay quietly 
in one room.”

     Even Pascal would have left the room for Mrs. Blumkin.

     About 67 years ago Mrs. Blumkin, then 23, talked her way 
past a border guard to leave Russia for America.  She had no 
formal education, not even at the grammar school level, and knew 
no English.  After some years in this country, she learned the 
language when her older daughter taught her, every evening, the 
words she had learned in school during the day.

     In 1937, after many years of selling used clothing, Mrs.  
Blumkin had saved $500 with which to realize her dream of opening 
a furniture store.  Upon seeing the American Furniture Mart in 
Chicago - then the center of the nation’s wholesale furniture 
activity - she decided to christen her dream Nebraska Furniture 
Mart.

     She met every obstacle you would expect (and a few you 
wouldn’t) when a business endowed with only $500 and no 
locational or product advantage goes up against rich, long-
entrenched competition.  At one early point, when her tiny 
resources ran out, “Mrs.  B” (a personal trademark now as well 
recognized in Greater Omaha as Coca-Cola or Sanka) coped in a way 
not taught at business schools: she simply sold the furniture and 
appliances from her home in order to pay creditors precisely as 
promised.

     Omaha retailers began to recognize that Mrs. B would offer 
customers far better deals than they had been giving, and they 
pressured furniture and carpet manufacturers not to sell to her.  
But by various strategies she obtained merchandise and cut prices 
sharply.  Mrs. B was then hauled into court for violation of Fair 
Trade laws.  She not only won all the cases, but received 
invaluable publicity.  At the end of one case, after 
demonstrating to the court that she could profitably sell carpet 
at a huge discount from the prevailing price, she sold the judge 
$1400 worth of carpet.

     Today Nebraska Furniture Mart generates over $100 million of 
sales annually out of one 200,000 square-foot store.  No other 
home furnishings store in the country comes close to that volume.  
That single store also sells more furniture, carpets, and 
appliances than do all Omaha competitors combined.

     One question I always ask myself in appraising a business is 
how I would like, assuming I had ample capital and skilled 
personnel, to compete with it.  I’d rather wrestle grizzlies than 
compete with Mrs. B and her progeny.  They buy brilliantly, they 
operate at expense ratios competitors don’t even dream about, and 
they then pass on to their customers much of the savings.  It’s 
the ideal business - one built upon exceptional value to the 
customer that in turn translates into exceptional economics for 
its owners.

     Mrs. B is wise as well as smart and, for far-sighted family 
reasons, was willing to sell the business last year.  I had 
admired both the family and the business for decades, and a deal 
was quickly made.  But Mrs. B, now 90, is not one to go home and 
risk, as she puts it, “losing her marbles”.  She remains Chairman 
and is on the sales floor seven days a week.  Carpet sales are 
her specialty.  She personally sells quantities that would be a 
good departmental total for other carpet retailers.

     We purchased 90% of the business - leaving 10% with members 
of the family who are involved in management - and have optioned 
10% to certain key young family managers.

     And what managers they are.  Geneticists should do 
handsprings over the Blumkin family.  Louie Blumkin, Mrs.  B’s 
son, has been President of Nebraska Furniture Mart for many years 
and is widely regarded as the shrewdest buyer of furniture and 
appliances in the country.  Louie says he had the best teacher, 
and Mrs. B says she had the best student.  They’re both right.  
Louie and his three sons all have the Blumkin business ability, 
work ethic, and, most important, character.  On top of that, they 
are really nice people.  We are delighted to be in partnership 
with them.

Satalite Broadband and the Welsh Government Funding

Back in August we had a grant from the capital cost of Satallite Broadband. After a couple of months reflection, I conclude it is of lower utility than an 0.5 MB broadband line unless you only watch films and read email.

We are tied into a 1 year contract we can't get out of for a service that yes we use, but does not in any take the place of a decent broadband service. Lets be clear about what is wrong with it

1. It does not tend to work at all on a Saturday morning or Sunday evening. For those with an on-call obligation or work to do at the weekend, it is worse than useless (worse because it prevents something better being put in place).
2. The high latency prevents use of VPN and web browing is very slow where there are multiple components of web page. True that Satspeed turbo makes  a difference, as does tcp buffer and ack tuning, but a 8MB satallite line is slower than a 700k fixed line for normal use.

so you have to ask why the Welsh Government offer grants for this. I suspect there are 2 elements

1. It does the job for some people who can't even get 0.5MB. It certainly does not replace a 1 MB fixed line.
2.  It ticks the box that those with poor or no provision have something to make life easier for BT and the people who present statistics.

There are simple improvements that could be made. Other than Google there was no help to find out what options were available. There might have been options open for Broadband over wireless for example where I live, but I could not find it and I suspect I am more skilled at Google searches than most and have a better network of contacts than most. The office that gives out grants needs to be more hands on in offering advice, EU directive or no EU directive.

It is time there was an open minded examination of giving grants for Satallite Broadband by the Welsh Government. However the office that the relevant minister refered my A.M. to do not answer the phone in December !


 

The Defence of the Realm : The Authorized History of MI5

If you happened across this blog maybe 2 years ago, you may have noticed that I was reading a book about the history of MI5 I got as an christmas present in 2009. Great news, I have just finished it. That does not mean that it is the only book I have read since the start of 2010, but this one has been read in fits and starts over that time as the mood took me. Sometimes it would be a few months between moods.

It is a longer book, 1000 pages, but quite easy to read. There is just a lot of it. It covers the period from the formation in 1909 to 2008. Obviously there is much left out for operational reasons as they discuss more recent events. The perspective on the Cambridge five is facinating as is the perspective on the Soviet lack of competance at handling their agents.

Would I read it again? Yes, becaues it more a history book with the thread of the timeline of MI5 used as the context around which other events are discussed and that is what makes it interesting, not what you learn about spooks themselves or their methods which would make a very dull book.

Collusion after 6 weeks : scary

A mattress from Argos [or not as the case may be] : simple lessons in customer service

Our mattress is starting to make funny noises when you turn over in the night. The double mattress in the spare room is worse, so we decide to get ourselves a new mattress and inflict our noisy mattress on visitors or for when I need to get up at silly o'clock to travel somewhere. How hard can it be to get a new mattress in Aberystwyth? Umm, yes. The only realitic option we found was to order it via Internet. Myra found one which sounded OK on the Argos web site, so ordered it on the 30th of September. The timeline is as follows. We expect to have to wait 2 or 3 weeks for delivery and were OK with that. Some dates are approximate

• 30th September Order Mattress
• around 20 October courier calls to arrange delivery sometime between 8 and 6. Thats OK, I was working from home anyway
• around 22/11/12, damaged mattress delivered
• around 23/11/12  : reported to customer service who arrange for replacement. E.T.A. 3 weeks later
• 7/11/12 van arrives to pick up mattress, does not deliver new one. Customer service claim order was cancelled (wish I had) and money had been returned (it had not). We can order a new matress and that will take an other 3 weeks.
• 8/11/12 Clive finds email address of Argos C.E. john.walden@argos.co.uk via 30 seconds with Google
• 9/11/12 Get call from nice chap in Argos Directors Office saying he will sort out new mattress for following week plus some compensation for the hassle
• Following week, call from courior that it will be delivered on 27th. We refuse delivery on the 27th as commitment  was for that week. So Courior put order on hold, said they would contact Argos for guidance, but seems they never did
• 29/11/12 Email John.Weldon@argos.co.uk again. Director Office left phone number in Voice Mail and when I called back multiple time there was no answer.
• Eventually got hold of the chap trying to deal with this issue called Lee. Very nice man, but seems to have the infleunce of a road sweaper when it comes to getting a matress ordered 2 months earlier delivered.
• Courier calls and tries to arrange a delivery for the 19th of December. We refused because a) we probably won't be in that day b) its 10 weeks after we 1st ordered it. They said if we don't accept delivery that day (and we had to be in all day), then it would be middle of January before next delivery. Seems manufacturer will not make the mattress until there is a accepted and committed delivery date.
• Lee from Directors office calls back, can't get earlier delivery, we will have to accept either 19th December or January
• 4/12 I cancel order and ask for money to be refunded into account
• Seems Argos are still in the banking stone age, 5 days later I get a cheque, so an other 10 days delay before we can use the money to by a new matress from somewhere like http://www.matressnextday.co.uk

Argos are now on the naughtly step till 2015.

Lessons for customer service

• If you leave a customer a number via voicemail, make sure the phone gets answered.
• This was not a technically challenging situation. If the directors office can't sort such a straighforward issue out once they are aware of it, then the company is in a very bad way.
• Argos blame manufaturer, manufacturer blame Argos, Courier blames Argos and manufacturer. As a customer I should have no idea of the business model in place and certainly the various parties should not be blaming each other.
• If the directors office has no influence over a manufacture, then they need to find a new partner.
• A courier can not expect a customer to be in all day for their convience. Anytime between 8 and 6 is not good enough. Kids to take to school, etc. Quite amazing that Argos tolerates and even supports it. We had already sorted out someone staying in all day twice.
• If you say you are going to compensate, then actually do it. Don't just forget. It is shambolic and insulting. We don't care abotu compensation, but it is an other let down.
• An easy solution would be for someone in the Director's Office to order a similar mattress on their credit card from somewhere like http://mattressnextday.co.uk, have it delivered to us and expense it. Appears Directors Office staff can't do that, so what is the point of a Director's Office when they are powerless to resolve a situation.