Wednesday, April 6, 2011

Virgin Trains better for unconscious passengers

I was on the late Virgin Trains server between Preston and London on Monday night, it was quiet and the train manager had some time, so I asked him about what Virgin trains policy is for their staff to do in relation to an unconscious passenger for whatever reason.

  • Check breathing
  • Ring though a 1st class ticket from Cornwall to Inverness return on the unconscious casualties credit card [ Would it really surprise you if an office bound Virgin trains revenue director wanted to include that? ]
  • Seek any passengers who are suitably equipped to deal with said emergency. He said if a doctor or nurse does not come forward, they would ask for a 1st aid trained person.
  • Phone ambulance
  • Put passenger in recovery position
What was interesting and different from my Arriva experience last week was that he was very clear that he could move a casualty if the situation warranted it.

Are a train operators 1st aid procedures are high on the list of decision criteria for most potentially unconscious rail travelers? I think not.

1 comment:

  1. I am stunned that they don't train their staff in first aid. It wouldn't cost that much to train their staff and renew each three years.